BITE CLUB

GENERAL TERMS
1.    By using or registering as a Bite Club card holder, you consent to the terms and conditions outlined in this agreement.
2.    To enjoy the benefits of the Bite Club loyalty program, you are required to provide Burger Urge with a valid email address. However, on completing the registration form you can select not to receive emails from Burger Urge.
3.    Burger Urge accepts no responsibility for incorrect information by Bite Club card holders on web forms or the like.
4.    Only one Bite Club card and account is permitted per person or email address.
5.    Unless otherwise required by law or permitted by this agreement, Burg dollaz are non-refundable and cannot be redeemed for cash. No interest or any other earnings on funds on a Bite Club card will accrue, be paid or credited to you by Burger Urge.
6.    Burger Urge reserves the right to refuse use of the Bite Club loyalty card on suspicion of unauthorised, fraudulent or otherwise unlawful use. Where this occurs, the account and card will be cancelled and any Burg dollaz will be lost.
7.    Burger Urge reserves the right to change these terms and conditions of the loyalty program at any time without notice.
8.    Burger Urge reserves the right to cancel the loyalty program at any time without notice.
PARTICIPATING RESTAURANT
The Bite Club loyalty program is available in all BU restaurants, excluding Skygate DFO.
RATE OF REWARD
1.    Burger dollars are the currency of Burger Urge and will be referred to as Burg dollaz. Burg dollaz is not legal tender and cannot be used by any other means other than at participating BU restaurants.
2.    Bite Club card holders earn in BITECLUB points and spend (redeem) in Burg dollaz.
3.    Burger Urge reserves the right to change the rate of reward and value of BITECLUB points and Burg dollaz at anytime.
4.    As of 29/11/2021, for every 150 BITECLUB points you earn you will receive 10 Burg dollaz.
EARNING BITECLUB POINTS
1.    To earn BITECLUB points, you must first collect a Bite Club card from any participating BU restaurant and present the card during your transaction.
2.    Alternatively, you can sign up online at burgerurge.com.au/biteclub and show your membership barcode on your phone to start earning points.
3.    Participants must register their card at burgerurge.com.au/biteclub before redeeming BITECLUB points for Burg dollaz.
4.    You will be awarded 1 (one) BITECLUB points for every $1 AUD spent. Upon accruing 150 points, a $10 Burg dollaz coupon will be generated into your “OFFERS” tab for use.
5.    Maximum Burg dollaz that customers can hold on a Bite Club card at any given time is 200 $BURGER.
6.    BITECLUB points cannot be rounded up or down.
7.    BITECLUB points and Burg dollaz expire after 12 months of inactivity. Points can be ‘reactivated’ at cusomer request.
REDEEMING BURGER DOLLARS ($BURGER)
1.    To redeem Burg dollaz, you must meet the following criteria:
a.    Go online to burgerurge.com.au/biteclub and register your details by completing all required fields.
b.    For every 150 points earned a 10 Burg dollaz coupon will be generated – found in “OFFERS” in the Burger Urge App.
c.    Only one coupon can be used in a single transaction.
2.    Burg dollaz are redeemable for rewards which consist of any food or beverage products within any participating BU restaurant (subject to availability) at the retail price in store.
3.    Burg dollaz cannot be purchased.
4.    Burg dollaz can only be earned through accruing BITECLUB points.
5.    As of 29/11/21, rewards are redeemed at a rate of 1 Burg dollaz to $1 AUD.
PROMOTIONS AND DISCOUNTS
1.    Bite Club cards are not valid with any other promotions, discounts and offers. BITECLUB points will be issued on the discounted value of the final cheque.
2.    On occasions, Burger Urge will run promotions exclusive to the Bite Club loyalty program. These promotions will be subject to these terms and conditions, unless otherwise specified.
FEES
No fees are charged by Burger Urge for the issue, registration, activation or use of the Bite Club loyalty program.
COMPLAINTS HANDLING
1.    While reasonable effort will be made in the restaurants so that points are correctly awarded, Burger Urge takes no responsibility for errors associated with crediting BITECLUB points and Burg dollaz onto the Bite Club loyalty card.
2.    We reserve the right to correct the balance of your BITECLUB points and Burg dollaz if we believe a clerical or accounting error has occurred.
Terms and Conditions as of 29th November 2021